IT-Administrator / Servicetechniker (m/w/d)
Core
First and second-level IT support technician responsible for troubleshooting customer IT issues, installing, maintaining, and repairing technical infrastructure remotely or on-site.
Role type
IT support technician (Level 1/2)
Builds
IT service solutions for private and business customers
Domain
IT Services / Hardware & Software Support
Deliverable
client delivery
Required skills
IT infrastructure installation and repair, hardware and software support, operating system management, network technology basics, ticket system management
Preferred skills
IT project experience, direct customer communication
Technologies
Microsoft standard applications, ticketing systems
Responsibilities
Serve as the first point of contact for IT support, install and maintain technical infrastructure, process service requests in the ticket system
Seniority
Entry-level to Mid-level, hands-on IC