IT-Support & Anwendungsbetreuung (m/w/d)
Core
1st-Level IT support and application maintenance for mid-sized enterprises, handling tickets, hardware onboarding, and minor EDI workflow adjustments.
Role type
1st-Level IT Support Engineer
Builds
IT support services and EDI communication workflows for clients
Domain
IT Services / Enterprise Software (EDI)
Required skills
Ticketing systems (Jira), Windows/M365 administration, Active Directory/GPO, Network basics (DNS/DHCP/VPN), AI tools (Claude)
Preferred skills
EDI standards (EDIFACT/X.12), i-effect platform, AS400, Linux, Document Management Systems
Technologies
Jira Service Desk, TeamViewer, Microsoft 365, Active Directory, Claude, i-effect, AS400, Linux, DocuWare
Responsibilities
Accept and resolve 1st-level support tickets via phone and remote tools; Perform hardware onboarding and software distribution; Escalate complex issues to 2nd-level with documentation; Maintain knowledge base and conduct user training; Execute minor EDI mapping adjustments and workflow setups.