Mitarbeiter (m/w/d) First Level Support Print
Core
First Level Support specialist handling IT tickets and technical support for print, copier systems, and connected IT infrastructure.
Role type
First Level Support Technician
Builds
IT support services for print and document management systems
Domain
IT Services / Managed Print Services
Deliverable
dashboards & analysis
Required skills
IT Helpdesk experience, ticketing systems, remote support, on-site support, documentation, IT troubleshooting
Preferred skills
IT infrastructure knowledge, customer service
Technologies
Ticketing systems, Print/Copier systems
Responsibilities
Triage and prioritize IT tickets, resolve first-level support requests for print and copier systems, assist customers via ticketing system and phone, provide remote or on-site technical support for workstations and IT infrastructure, document incidents and processes
Seniority
Mid-level, hands-on IC