Kundenberater (m/w/d) Kundenrückgewinnung
Core
Inbound customer advisor focused on retaining customers with cancellation intentions through phone calls.
Role type
Customer retention advisor (inbound)
Builds
Customer retention and contract renewal for a utility/energy provider
Domain
Utilities / Energy
Deliverable
client delivery
Required skills
telephone communication, customer retention, contract negotiation, tariff optimization, product consultation, follow-up documentation
Preferred skills
English language skills, MS Office proficiency
Responsibilities
Handle inbound customer inquiries regarding cancellation intentions, Retain customers at risk of leaving, Act as contact person for contract extension and tariff optimization questions, Provide individual product advice, Ensure customer satisfaction and retention, Document customer conversations
Seniority
Entry-level / Individual Contributor
