Customer Service Retention & Sales Representative
Core
Deliver exceptional customer experiences via phone while proactively identifying opportunities to retain customers and promote additional products or services.
Role type
Customer Service Retention & Sales Representative
Builds
Customer retention and sales revenue
Domain
Telecommunications / Consumer Services
Deliverable
client delivery
Required skills
consultative selling, active listening, objection handling, upselling, cross-selling, account management, data entry, multitasking, hardware/software troubleshooting
Preferred skills
inside sales experience, subscription management, revenue-generating support
Technologies
PC programs, customer support systems
Responsibilities
Deliver high-quality customer service via phone, retain customers by presenting relevant products and services, leverage consultative selling to uncover upsell/cross-sell opportunities, process save transactions and account updates, explain products and pricing clearly, follow structured call flows, maintain accurate documentation, achieve customer satisfaction and sales goals.
Seniority
Mid-level, hands-on IC
