IT-First Level Support (m/w/d) / IT-Techniker
Core
First Level Supporter handling daily IT challenges for customers via phone, email, tickets, and on-site visits.
Role type
First Level IT Support Technician
Builds
IT support services for regional business customers
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows Client environment, Microsoft 365, basic networking (DHCP, DNS, WLAN), hardware setup and installation, ticket management, documentation
Preferred skills
None stated
Technologies
Windows, Office 365, Ticketing Systems
Responsibilities
Answer and process support requests via phone, email, or ticketing system; perform on-site customer visits; assist users with Microsoft environment issues; set up and install workstations, laptops, printers, and peripherals; conduct basic troubleshooting and escalate complex cases; document recurring processes and maintain the knowledge base