Taxizentrale Anrufannahme & Disposition
Core
Dispatching a fleet of ~40 taxis and handling customer service calls to ensure reliable and punctual transport.
Role type
Dispatch & Customer Service Coordinator
Builds
Taxi fleet operations and customer booking management
Domain
Transportation / Taxi Services
Required skills
fleet dispatching, customer service, complaint management, shift work, MS-Office, English (basic), German (native)
Preferred skills
prior experience in dispatch or customer service, organizational talent, stress management
Responsibilities
Dispatch vehicle assignments for economic efficiency, answer customer calls and take bookings, handle customer complaints, work rotating shifts (early, late, night), use MS-Office for documentation