Teamleitung Garantie und Fakturierung (m/w/d)
Core
Leading the warranty and invoicing team at a Mercedes-Benz and ŠKODA dealership to ensure optimal order quality, workflow efficiency, and compliance with manufacturer and internal process standards.
Role type
Team Lead (Warranty & Invoicing) in Automotive After-Sales
Builds
Warranty claims processing and invoicing workflows for Mercedes-Benz and ŠKODA vehicles
Domain
Automotive After-Sales / Warranty Management
Required skills
Team leadership, process optimization, quality assurance, accident claim management, DMS system proficiency, Mercedes-Benz IT systems (alpha+, autoline, ASRA, WIS, EPC, TIPS), automotive industry experience
Preferred skills
First leadership experience, customer interaction skills, PC/EDV skills
Technologies
alpha+, autoline, ASRA, WIS, EPC, TIPS, DMS systems
Responsibilities
Guide and coordinate the team for optimal order quality and workflows, develop the department and identify development potential for team members, ensure compliance with manufacturer and internal process/quality specifications, manage and process accident claims
Seniority
Mid-level, hands-on team lead
