Інженер з гарантії
Core
Organize service documentation, control repair technology compliance by mechanics, and ensure an effective warranty process according to national laws and BMW AG guidelines.
Role type
Warranty process engineer (automotive service)
Builds
Warranty repair processes and service documentation for premium automotive brands (BMW, MINI, INEOS, Rolls-Royce, Aston Martin)
Domain
Automotive industry / Warranty management
Required skills
Service process knowledge, repair technology compliance (ISTA, AIR, TSARA), warranty claim analysis, KPI analysis, statistical reporting, procedure implementation, compliance adherence
Preferred skills
Experience in official automotive service or importer
Technologies
1C, PC
Responsibilities
Organize service documentation for repairs, control mechanics' adherence to repair technology, analyze warranty claim return reasons, build warranty repair priority, analyze warranty KPIs and statistics, implement new warranty service procedures, participate in service process optimization meetings
Seniority
Mid-level, hands-on IC
