Telefonischer Kundenberater (m/w/d) Inbound First Level
Core
Providing first-level technical support and customer service for private and business clients via phone and email, including router and email client configuration.
Role type
First-level technical customer support agent
Builds
Customer support interactions and technical troubleshooting for end-users
Domain
IT Services / Telecommunications
Deliverable
client delivery
Required skills
German (fluent), PC proficiency, Office management, customer service, technical troubleshooting, shift flexibility
Responsibilities
Answering customer inquiries, handling complaints, configuring routers and email clients, operating customer-specific IT systems