Service Consultant (m/w/d) EASY Software
Core
Plan, organize, and coordinate IT service tasks including system checks, monitoring, patch installations, and 2nd-level support to ensure customer system stability and performance.
Role type
Service Consultant (2nd-Level Support & Service Delivery)
Builds
Managed services, automated services, and ECM solutions for customers
Domain
IT Services / Enterprise Content Management (ECM) / OCR
Deliverable
production ML models
Required skills
IT service management, 2nd-level support, system monitoring, patch management, database administration, ECM integration, OCR technology, automation, ITIL processes
Preferred skills
ECM systems (EASY Software AG), text recognition software (OCR), Microsoft SQL Server, MySQL, Oracle, Microsoft Windows Server, Active Directory, ITIL certification
Technologies
EASY Software AG, OCR, Microsoft SQL Server, MySQL, Oracle, Windows Server, Active Directory
Responsibilities
Plan and coordinate service tasks, perform system checks and monitoring, develop and optimize new services, handle 2nd-level support requests, integrate customer requirements into ECM solutions
Seniority
Mid-level, hands-on IC