ITSM Platform Specialist
Core
Design, configure, and optimize an ITSM platform (EasyVista) to simplify and automate IT service management workflows for the organization.
Role type
ITSM Platform Specialist
Builds
Automated workflows, integrations, and platform enhancements for IT service management
Domain
IT Service Management (ITSM)
Required skills
ITSM platform administration, SQL development, workflow automation, ITIL practices, REST API integration, data modeling
Preferred skills
EasyVista experience, Power BI, low-code platform development
Technologies
EasyVista, SQL, REST APIs, Power BI
Responsibilities
Configure and administer the EasyVista platform; investigate and resolve complex platform incidents; design and improve automated workflows; develop SQL queries and scripts for reporting and integrations; optimize the underlying ITSM data model; collaborate with IT teams and business users to improve platform capability.
Seniority
Mid-level, hands-on IC
