Sachbearbeiter (m/w/d) Technischer Kundenservice Bereich Kundenqualität
Core
Handling customer quality complaints and defects for plastic window and door profiles.
Role type
Customer Quality Specialist (Technical Support)
Builds
Plastic window and door profiles (KÖMMERLING brand)
Domain
Construction materials / Manufacturing
Deliverable
dashboards & analysis
Required skills
Technical understanding, SAP proficiency, MS Office, defect evaluation, credit processing, stakeholder communication
Responsibilities
Recording defect complaints in the MüB database, evaluating complaint patterns using defined test methods, ordering re-inspections in production and warehouse, processing credits resulting from complaints, contacting processors and end-customers regarding remediation, performing on-site complaint handling in special cases