Kundenbetreuer_in (m/w/d) Audi Notdienst
Core
24/7 first-level support for Audi customers and prospects via phone, email, and social media, handling complex inquiries and emergency calls.
Role type
Customer Care Specialist (Emergency Support)
Builds
Audi customer service operations and emergency response
Domain
Automotive customer service
Deliverable
client delivery
Required skills
complex inquiry resolution, emergency call handling, CRM data management, written correspondence, MS Office
Preferred skills
customer orientation, friendly demeanor, flexibility, shift work readiness
Technologies
CRM systems, MS Office, social media platforms
Responsibilities
Answer complex verbal and written customer inquiries, handle emergency calls, input and maintain customer master data, process customer correspondence using templates and individual letters, collaborate with internal and external departments for timely case resolution
