IT First Level Support (m/w/d)
On-site
Core
First Level IT Support providing technical assistance, troubleshooting, and documentation for customers.
Role type
First Level IT Support Specialist
Builds
Managed Services and IT projects for customers
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT support, hardware troubleshooting, software installation, network support, user account management, backup and restore, ticketing systems, documentation, proactive monitoring
Preferred skills
knowledge base creation, continuous learning
Technologies
ticketing systems, remote management software, diagnostic tools