Customer Success Manager Strategic Accounts (m/w/d) 25033
Core
First point of contact for a portfolio of large customers, building strong relationships and developing strategies for profitable growth of existing accounts.
Role type
Customer Success Manager (Strategic Accounts)
Builds
Customer retention and growth strategies for key accounts
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Key-Account Management, CRM systems (Salesforce), market analysis, negotiation, presentation skills, MS Office, English (very good)
Responsibilities
Build and maintain strong, trusting relationships with customers; Develop strategies for profitable growth of existing accounts; Identify growth opportunities within customer accounts (upselling/cross-selling); Negotiate and secure customer agreements; Monitor and report on customer performance to senior management; Document activities in CRM system
