IT Mitarbeiter (m/w/d) 1st & 2nd Level Support - ERP-System [Kziff.CL86AV32]
Core
Providing 1st and 2nd level IT support for internal ERP systems and MS365, handling ticket intake, troubleshooting, and solution documentation.
Role type
IT support specialist (1st & 2nd level)
Builds
IT support services for internal ERP and MS365 environments
Domain
IT Operations / Enterprise Resource Planning
Deliverable
client delivery
Required skills
IT training or experience, OS knowledge, networking, peripheral devices, data backup, Active Directory, standard software, ticketing systems (Remedy, ServiceNow, Jira)
Responsibilities
Ticket intake and logging, troubleshooting ERP and MS365 issues, evaluating incident categories, resolving incidents via backend/on-site/phone/remote, maintaining Solution Wiki, escalating complex issues to 2nd-level support