ICT Specialist
Core
First line of support for IT operations, providing on-site and remote troubleshooting for hardware and software issues across local plants and global regions.
Role type
Senior IC IT Support Specialist
Builds
IT service stability and user productivity
Domain
Manufacturing / Food Ingredients
Deliverable
client delivery
Required skills
Windows 10/11 troubleshooting, hardware/software diagnostics, ticketing system management, IT asset inventory, technical documentation, incident escalation
Preferred skills
Windows Server, Mac OS/iOS/Android, Infor M3, SAP ECC 6.0, Microsoft 365/Entra/Intune/Azure, HP Aruba networking, Service Desk Plus
Technologies
Windows 10/11, Microsoft 365, Entra, Intune, Azure, IIS, HP Aruba, Infor M3, SAP ECC 6.0, Service Desk Plus
Responsibilities
Provide first line support via ticketing, email, phone, and Microsoft Teams; Perform remote troubleshooting; Troubleshoot and resolve hardware/software issues; Maintain IT asset inventory; Ensure security and privacy of networks; Maintain technical documentation and service catalog; Route incidents to next level of support; Ensure timely hardware delivery to new hires
Seniority
Mid-level, hands-on IC
