IT Helpdesk Engineer Hybrid (m/w/d) [Kziff.CL86AV48]
Core
Remote installation, optimization, and monitoring of print-related IT infrastructure (hardware, cloud, software) and support for Canon devices.
Role type
IT Helpdesk Engineer (First & Second-Level Support)
Builds
IT infrastructure and print solutions for corporate clients
Domain
IT Services / Print Technology
Required skills
IT technical training, First/Second-Level Support, Microsoft OS (Server & Clients), Network basics, Microsoft Applications (Office, Teams), German & English
Preferred skills
null
Technologies
Microsoft OS, Cloud, Canon devices, Office, Teams
Responsibilities
Remote installation and monitoring of print IT infrastructure, handling service requests via ticketing system, troubleshooting IT infrastructure and Canon devices, collaborating with departments on sustainable solutions, performing administrative tasks like backup and maintenance, documenting customer environments and technical challenges, supporting prominent clients in long-term projects
Seniority
Mid-level, hands-on IC