IT Technician
Core
Provide technical support to clients by resolving hardware and software issues, managing IT equipment, and maintaining network infrastructure.
Role type
IT Technician (Helpdesk/Support) (via careerplan.io/jobs/g3a504fa-it-technician-at-bti-communications-group-ltd)
Builds
Client workstations, servers, and network infrastructure
Domain
IT Services / Managed Service Provider
Required skills
Windows OS administration, Microsoft 365 administration, Entra ID administration, Active Directory administration, troubleshooting Microsoft 365 apps (Outlook, Teams, SharePoint), networking basics, hardware support
Preferred skills
Apple product support, CompTIA A+ certification
Technologies
Active Directory, Microsoft 365, SharePoint, Windows, Office 365
Responsibilities
Troubleshoot and resolve hardware and software issues on client computers, assist with installation and configuration of client servers and workstations, perform routine maintenance and updates on client systems and network infrastructure, manage and monitor client backup and disaster recovery systems, document and maintain accurate records of client systems and services
Seniority
Mid-level, hands-on IC