Sachbearbeiter m/w/d - Ratenzahlungen [Kziff.CL82AV71]
Core
Handling customer inquiries via phone, explaining invoice details, calculating installment plans, and drafting confirmation letters.
Role type
Customer service specialist (installment payments)
Builds
Confirmation letters (email and mail), installment payment schedules
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Phone communication, PC proficiency, German (C1), customer service, invoice explanation, payment plan calculation
Responsibilities
Answering customer inquiries, explaining invoice amounts, calculating installment plans, drafting confirmation letters, forwarding special cases