Teamleiter Vodafone Kundenservice (m/w/d)
On-site
Core
Leading a customer service team for Vodafone, focusing on team performance, motivation, and daily operations.
Role type
Team Lead (Customer Service)
Builds
Customer service operations for Vodafone
Domain
Telecommunications
Required skills
Team management, customer contact management, sales expertise, analytical number sense, digital tools proficiency, German language (C1)
Preferred skills
Self-organization, communication talent, PC applications
Responsibilities
Oversee team and team KPIs in the Service Center, maintain daily presence as a motivator, conduct regular potential interviews, lead team meetings and feedback sessions, perform regular KPI analysis and evaluation