Kundenbetreuer im Forderungswesen (m/w/d) Ref. CLAV94
Core
Contacting debtors to arrange installment payments and settlements, motivating consumers to adhere to agreements, and developing sustainable solutions.
Role type
Senior IC customer service representative (debt collection)
Builds
Sustainable debt repayment plans for consumers
Domain
Financial services / Debt management
Deliverable
client delivery
Required skills
Empathy, telephone communication, negotiation, customer consultation, solution development
Preferred skills
Knowledge of claims management, experience in customer service