Service Desk Technician (m/w/d)
Core
Provide fast and useful technical assistance on computer systems and networks as the first point of contact for customers.
Role type
Service Desk Technician
Builds
IT support services for internal customers
Domain
IT Support / Customer Service
Deliverable
dashboards & analysis
Required skills
Troubleshooting, OS knowledge (Windows, Mac, Linux), Network basics, Cloud environment knowledge (Azure, Atlassian), Hardware/Peripheral diagnosis, Documentation, Customer communication
Preferred skills
Basic computer training delivery, Procedure improvement suggestions
Technologies
Windows, Mac, Linux, Microsoft Azure, Atlassian