Call Center Agent (m/w/d) IT Bereich
Hybrid
Core
First-level IT support agent handling customer inquiries via phone, email, and ticketing systems to resolve technical issues.
Role type
First-level IT support agent
Builds
IT support services for end-users
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
IT affinity, Windows knowledge, Microsoft Office proficiency, ticketing system experience, German language fluency
Preferred skills
Prior experience in call center, service desk, or hotline roles
Responsibilities
Answering support inquiries via phone, email, and ticketing systems; Analyzing and resolving technical problems at first-level support; Documenting support processes in the ticketing system; Serving as the primary contact for IT-related user requests
Seniority
Entry to Mid-level