Call-Center-Agent (m/w/d)
Core
First point of contact for customer inquiries, handling complex issues via phone, email, chat, or video regarding e-mobility, aftersales processes, and digital services.
Role type
Customer Success Specialist
Builds
Customer support and service delivery for an automotive client
Domain
Automotive industry, e-mobility, digital services
Deliverable
client delivery
Required skills
Customer service experience, technical knowledge of e-mobility and aftersales processes, CRM documentation, written and verbal communication, PC skills
Preferred skills
Automotive industry experience, additional languages
Technologies
CRM systems, video conferencing tools