Mitarbeiter/in Service Desk
Core
First-Level IT Support specialist handling customer inquiries, monitoring systems, and managing incident tickets.
Role type
IC IT Service Desk Analyst
Builds
IT support services and digitalization foundations for enterprise clients
Domain
IT Infrastructure & Managed Services
Deliverable
client delivery
Required skills
IT system troubleshooting, ticket management, network fundamentals (TCP/IP, DNS, DHCP), Active Directory, Microsoft Windows/Office, ITIL concepts
Preferred skills
OTRS, project support in infrastructure/application environments
Responsibilities
Qualify and resolve customer inquiries as first-level support, monitor customer systems for vulnerabilities, document and escalate incidents, ensure SLA compliance for ticket processing, support infrastructure and application projects, improve communication and incident resolution processes