Fachassistenz (w/m/d) Kundenservice im Jobcenter Landkreis Harburg (Buchholz)
On-site · Germany
Core
First point of contact for customers in the Job Center entrance zones, providing initial guidance, accepting and reviewing applications for unemployment and job search, and supporting data entry.
Role type
Customer Service Specialist (Social Security Administration)
Builds
Initial customer orientation and application processing for the German Federal Employment Agency
Domain
Public Sector / Social Security / Employment Services
Deliverable
client delivery
Required skills
Customer service, application processing, data entry, IT proficiency, empathy
Preferred skills
Vocational training in commercial/administrative fields, experience with SGB II or SGB III
Responsibilities
Greet and advise customers, accept and review applications, answer questions about benefits, support data entry
Seniority
Entry-level / Junior