Customer Service Representative
Core
Directs customers to appropriate services within an office operation and provides job search assistance and referrals.
Role type
Customer Service Representative (Workforce Solutions)
Builds
Referrals to jobs in the database
Domain
Workforce development / Career services
Deliverable
client delivery
Required skills
Customer service, Office operations knowledge, MIS systems usage, Job market knowledge, Needs analysis, Judgment
Preferred skills
Tact, Diplomacy, Persistence, Professionalism, Multitasking