Employment Services Specialist (N. Loop)
Core
Welcomes and assists job seekers and employers by providing front-line customer service, supporting digital check-in processes, and delivering universal employment services and labor exchange support.
Role type
Front-line employment services specialist
Builds
Customer flow and employment solutions for job seekers and employers
Domain
Public workforce development / Labor exchange
Deliverable
client delivery
Required skills
Customer service, labor exchange operations, digital tool navigation, résumé assistance, employer interaction, documentation, accessibility support
Preferred skills
Certified Workforce Development Professional credential, Work In Texas system experience, basic IT skills assessment completion
Technologies
Workforce information systems, Microsoft 365, electronic case management, virtual service delivery tools, AI-enabled platforms, Work In Texas (WIT)
Responsibilities
Welcoming job seekers and visitors, supporting digital check-in and scheduling, directing customers to appropriate services, assisting with digital tools and career resources, providing résumé and job search support, documenting services in Work In Texas, coordinating candidate referrals and recruitment strategies, assisting with Rapid Response activities and job fairs, maintaining job postings and labor exchange activities
Seniority
Entry-level to Junior, hands-on IC