Fachassistenz (w/m/d) Kundenservice in der Agentur für Arbeit Elmshorn
Core
First point of contact for customers in the entrance zones of the Federal Employment Agency, providing information and initiating further support processes.
Role type
Customer Service Specialist (Public Sector)
Builds
Customer support workflows for job seekers and employers
Domain
Public Sector / Social Security / Employment Services
Deliverable
client delivery
Required skills
Customer service, data entry, basic legal knowledge, IT proficiency, time management
Responsibilities
Answering customer questions about online services and benefits, processing applications and reports, providing information on legal matters and job placement, managing customer inquiries in the entrance zone.