Schwerpunkt IT-Support und Anwenderbetreuung (m/w/d)
Hybrid
Core
First-level IT support and user assistance for municipal employees, handling hardware/software procurement, inventory management, and peripheral device maintenance.
Role type
IT support specialist (Level 1)
Builds
IT infrastructure availability and user productivity for a municipal administration
Domain
Public sector / Municipal administration
Required skills
IT troubleshooting, hardware/software procurement, inventory management, MS Office, peripheral device maintenance, external vendor coordination
Responsibilities
Receive, analyze, and resolve IT requests and incident reports; Identify and classify IT problems; Support users with hardware and software questions; Manage IT inventory and software licenses; Coordinate with external IT service providers; Maintain availability of IT systems