Netzwerktechniker (L1) (m/w/d)
Core
First-line support technician responsible for restoring customer IT infrastructure and systems by identifying, investigating, and resolving technical incidents and service requests to ensure SLA compliance.
Role type
L1 Network Technician (On-site)
Builds
IT infrastructure services for customers
Domain
IT Services / Network Operations
Deliverable
client delivery
Required skills
Network troubleshooting, structured cabling, Cisco/Aruba configuration, installation, racking, patching, ticketing systems, documentation, shift handover procedures, proactive optimization, CMDB updates
Preferred skills
Cisco CCNA certification, project support
Technologies
Cisco, Aruba, MS Office
Responsibilities
Investigate assigned first-line incidents and identify root causes, execute approved maintenance activities including patching and configuration changes, perform performance measurements and optimize infrastructure, ensure service continuity through shift handover procedures, escalate incidents when necessary, update knowledge base articles, update CMDB
Seniority
Junior, hands-on IC