Technical Support Specialist (m/w/d)
Core
Central interface between customers and Cognitec's biometric software and hardware solutions, handling technical issues, installations, and training.
Role type
Technical Support Specialist (Hardware/Software)
Builds
Biometric recognition solutions (face recognition)
Domain
Biometrics / Security / IT
Deliverable
client delivery
Required skills
Hardware configuration and repair, Software troubleshooting, Windows/Linux administration, Network basics (TCP/IP), Systematic fault analysis, Documentation, Customer training
Preferred skills
Service-Desk systems, Remote support tools, Camera systems, Image processing
Responsibilities
Handle customer inquiries via email, phone, and remote connection; Analyze and resolve hardware and software issues; Configure, test, maintain, and repair hardware systems; Conduct customer training sessions; Document incidents, solutions, and best practices; Collaborate with R&D and product teams to improve products and support processes