IT Specialist
Core
Handling IT support requests, Level 1 and 2 helpdesk tasks, and technical problem resolution for desktops, VDIs, and mobile devices.
Role type
IT Specialist (Helpdesk & Support)
Builds
IT support services and technical solutions for internal teams and external clients
Domain
IT Services / Desktop & Mobile Support
Deliverable
client delivery
Required skills
IT troubleshooting, documentation, status reporting, process improvement, software repair, image restoration, mobile device support, project collaboration
Responsibilities
Process support requests, create status reports and documentation, perform Level 1 and 2 helpdesk tasks, repair and restore software/images for desktops and VDIs, provide technical expertise for problem resolution, identify process improvements, support mobile devices, participate in IT projects