IT-Supportmitarbeiter (m/w/d) im Bereich Kundenbetreuung (B2B)
Core
B2B customer support and account management for a payment provider, handling phone support, customer training, and relationship building.
Role type
B2B support specialist / internal account manager
Builds
Payment processing solutions for online and stationary retail
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
B2B support experience, sales experience, customer training, CRM/extranet platform familiarity, technical understanding, business acumen
Preferred skills
IT system salesperson qualification, experience with public sector clients, experience with partner indirect sales
Technologies
CRM, Ticketing systems, Extranet/Intranet platforms
Responsibilities
Phone-based B2B customer support, building and maintaining long-term customer relationships, conducting customer training, developing customer strategies and action plans, coordinating projects
Seniority
Mid-level, hands-on IC