Kundenbetreuer Auftragsmanagement Spares im Kundendienst (m/w/d)
Core
Commercial and logistical support for a defined customer base, handling complex service requests, order management, and claims processing for aerospace spare parts.
Role type
Senior customer service operations specialist (spares management)
Builds
Spare parts logistics and customer service workflows for Liebherr-Aerospace
Domain
Aerospace / Industrial Manufacturing
Deliverable
client delivery
Required skills
Order management, claims processing, customer consultation, invoicing, cross-functional coordination, AOG service support, MS Office proficiency
Preferred skills
English language skills, experience in customer service or sales administration
Responsibilities
Manage commercial and logistical support for a defined customer base, consult with domestic and international customers on spare parts needs, monitor and process complex orders and deadlines, handle complaints and claims, coordinate solutions with technical departments, create invoices, participate in AOG (Aircraft on Ground) service.