Specialist II, Customer Service
Core
Primary liaison between Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution of customer requests and supply chain operations.
Role type
Specialist II, Customer Service & Supply Chain Operations
Builds
Consignment replenishment, urgent order expedites, and customer backorder tracking for semiconductor devices.
Domain
Semiconductor manufacturing and supply chain management
Required skills
Spares management, order fulfillment, logistics operations, SAP proficiency, data reporting, billing accuracy
Preferred skills
Managing spares, customer fulfillment, and logistics operations
Technologies
SAP, Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Act as primary liaison among cross-functional teams; proactively escalate and follow up on customer requests via phone and email; process urgent customer order expedites and consignment replenishment; verify and track customer backorders; ensure billing accuracy including credits/debits; generate weekly/monthly reports for customer on-time delivery.
Seniority
Mid-level Specialist