IT-Sachbearbeiter/-in Mobile Devices (m/w/d)
Core
Manage the full lifecycle of mobile devices (Apple iPhones/iPads) for city infrastructure staff, including ordering, deployment, troubleshooting, and data management.
Role type
IT support specialist (mobile devices)
Builds
Mobile device fleet and support services for city infrastructure employees
Domain
Public sector / Municipal IT
Required skills
Mobile device lifecycle management, asset management, first-level support, user documentation, ticket system management
Preferred skills
Apple ecosystem expertise, workplace management support
Technologies
Apple iOS, Ticketing systems, Asset management systems
Responsibilities
Order and deploy mobile devices, perform device swaps and retirements, manage device data in asset systems, provide first-level support for device issues, create user guides and FAQs, support the servicedesk team
Seniority
Junior to Mid-level, hands-on IC
