Kundenberater im technischen Support
Core
Handling technical customer inquiries and supporting ticket purchases for online and mobile ticketing systems.
Role type
Customer support specialist (technical)
Builds
Customer service interactions for a public transport ticketing platform
Domain
Public transportation / Ticketing
Deliverable
client delivery
Required skills
Technical troubleshooting, ticketing system support, refund processing, phone communication, written communication, MS Office
Preferred skills
Shift work flexibility
Technologies
MS Office
Responsibilities
Answering technical customer inquiries via phone and email, assisting with online and mobile ticket purchases, investigating service disruptions, processing refund requests
Seniority
Entry-level
