Customer Support Associate
Remote
Core
Provide empathetic customer support for live event ticketing issues via phone, email, and chat.
Role type
Customer Support Representative
Builds
Customer satisfaction and resolution for SeatGeek's ticketing platform
Domain
Live events / Ticketing / Customer Service
Deliverable
client delivery
Required skills
Multi-channel support (phone/email/chat), problem-solving, empathy, documentation, system navigation, prioritization
Preferred skills
Experience with multiple support channels, calm under pressure, collaborative mindset
Responsibilities
Handle customer inquiries regarding tickets, payments, and account access; investigate and resolve issues; document interactions; escalate complex cases; participate in coaching and quality reviews.
Seniority
Entry-level to Mid-level, hands-on IC