Sachbearbeiter Beschwerdemanagement m/w/d
Core
Handling and managing complex customer complaints in the service environment, ensuring professional and solution-oriented resolution.
Role type
Customer complaint management specialist
Builds
Optimal solutions for customers through coordination with technical, logistics, and quality management teams
Domain
Home appliances / Consumer goods
Deliverable
client delivery
Required skills
Customer complaint handling, cross-functional collaboration, process improvement, documentation, structured problem-solving
Preferred skills
Experience in customer complaints or service, strong communication, empathy, solution-oriented thinking
Technologies
Case management systems
Responsibilities
Process and steer complex customer complaints, communicate transparently with customers and service partners, coordinate with technical and logistics teams, identify and implement process improvements, document and track all cases in systems