Disponent / Servicekoordinator (w/w/d)
Core
Coordinate service dispatch and ensure optimal customer support for food industry filling and portioning systems.
Role type
Service coordinator / Dispatcher
Builds
Service deployment plans and customer support workflows for VEMAG's filling and portioning systems
Domain
Industrial machinery (food industry)
Required skills
Service request management, Service technician scheduling, Emergency response coordination, Parts procurement, Technical and commercial order clarification, MS Office (Excel, Word, Outlook)
Preferred skills
Experience in service deployment planning, SAP knowledge
Responsibilities
Process customer service inquiries from initial contact to closure, Ensure efficient scheduling and coordination of service technicians, Initiate immediate measures for urgent service cases, Clarify service orders technically and commercially, Procure required spare parts