Mitarbeiter Kundenservice & Gewährleistungsmanagement (m/w/d) Bereich Bau- und Projektmanagement
Core
Customer service and warranty management for a sanitary goods wholesaler, handling inquiries, claims, and project coordination.
Role type
Customer service & warranty management specialist
Builds
Customer service solutions, project reports, and warranty resolutions for B2B clients
Domain
Sanitary goods wholesale / Construction project support
Deliverable
dashboards & analysis
Required skills
Customer relationship management, claims processing, project coordination, MS Office (Word, Excel, Outlook), written and verbal German
Preferred skills
Technical understanding, English language skills, process improvement
Responsibilities
Answering customer inquiries regarding orders and service, processing warranty claims, creating and tracking offers, supporting construction project organization, handling correspondence and administration, coordinating internal and external meetings
Seniority
Mid-level, hands-on IC