IT Support Engineer - 2nd/3rd Level (m/w/d)
Hybrid
Core
Providing 1st and 2nd level IT support for customers via phone, email, and ticket systems, resolving technical issues in Windows, Microsoft 365, and network environments.
Role type
IT Support Engineer (2nd/3rd Level)
Builds
IT support services for customers
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows Client & Server, Microsoft 365, Network fundamentals, Active Directory, Ticketing systems
Preferred skills
Knowledge base management, SLA adherence
Technologies
Windows, Microsoft 365, Exchange, Active Directory
Responsibilities
Accepting and documenting support requests, analyzing and resolving IT incidents, managing user accounts and permissions, collaborating with internal departments
Seniority
Mid-level, hands-on IC