Customer Service Mitarbeiter (m/w/d)
Core
B2C and B2B customer service representative handling orders, confirmations, and returns for golf equipment brands.
Role type
Customer Service Representative
Builds
Order processing and customer support for golf apparel and equipment
Domain
Sports retail / Golf
Deliverable
client delivery
Required skills
German (fluent), English (fluent), Salesforce OMS, Salesforce Service Cloud, LS400/AS400, Microsoft Office
Preferred skills
A second European language (Italian, Dutch, Spanish, or French), experience in golf or sports retail
Technologies
Salesforce OMS, Salesforce Service Cloud, LS400, AS400, Microsoft Office
Responsibilities
Telephone B2C customer support in Germany, Telephone B2B customer support for Germany, Austria, Switzerland, Eastern Europe, Italy, France, Spain, and the Netherlands, Order entry for standard and logo items, Order confirmation and control, Administrative support for outside sales teams, Handling returns and complaints via ticketing system
Seniority
Entry to Mid-level