IT-Support Mitarbeiter (m/w/d)
Core
First point of contact for users regarding IT issues, supporting daily operations and simple administrative tasks.
Role type
IT Support Specialist
Builds
Maintains stable IT operations for a resource trading and recycling company
Domain
Waste management and resource trading
Required skills
Windows client systems, Microsoft 365, device management, Microsoft Intune, ERP systems, ticketing systems
Preferred skills
Mobile device administration, Intune
Technologies
Windows, Microsoft 365, Microsoft Intune, ERP systems
Responsibilities
Accept, record, and process support requests; assist users with technical problems on Windows, Microsoft 365, printers, and mobile devices; perform simple administrative tasks in Microsoft and enterprise applications; set up and roll out clients and workstations; assign devices and applications in Microsoft Intune; escalate complex issues to IT administrators or external providers; maintain device, user, and inventory data; support users in adopting new IT systems; document actions in the ticketing system and maintain user/system documentation.