IT-Service- und Outsourcing-Manager (m/w/d)
Core
Managing IT service outsourcing, provider steering, and service ownership for a mid-sized software manufacturer.
Role type
Senior IT Service and Outsourcing Manager
Builds
IT service delivery and provider management for ERP, CRM, and BI systems
Domain
IT Service Management / Outsourcing / Software Manufacturing
Required skills
IT service management, IT outsourcing, provider management, SLA definition, KPI management, project management, change management, risk management, incident management, IT security, capacity planning
Preferred skills
ITIL, Microsoft Cloud technologies, Windows/Linux, network security, IBM i
Technologies
Microsoft Cloud, Windows, Linux, IBM i
Responsibilities
Planning and steering outsourcing and transition projects, selecting and coordinating external IT service providers, defining service scopes and SLAs, ensuring knowledge transfer and documentation, managing service quality and costs, coordinating incidents and escalations, ensuring monitoring and IT security
Seniority
Senior, hands-on IC