IT Service Delivery Manager (m/w/d)
Core
Ensure IT services are stable, efficient, and customer-oriented by managing the service landscape and optimizing IT service delivery.
Role type
IT Service Delivery Manager
Builds
Reliable IT service landscape for public sector clients
Domain
Public sector IT services
Required skills
IT Service Delivery Management, ITIL 4, ITSM processes, SLA management, stakeholder management, process improvement, financial management
Preferred skills
Advanced communication, negotiation, service mindset
Technologies
ITSM tools, Availability Management, Capacity Management, IT Service Continuity Management
Responsibilities
Act as primary contact for customers managing expectations and escalations; Lead and coordinate internal technical teams and external stakeholders; Define and monitor Service Level Agreements (SLAs); Drive continuous improvement of service quality and efficiency; Manage central ITSM processes like Availability, Capacity, and Continuity Management; Ensure cost-effective service delivery
Seniority
Mid-Senior, hands-on IC
