Teamleiter Customer Service DACH (m/w/d)
Core
Leading a team of 15-20 customer service representatives to ensure reliable support via phone, chat, and email, handling orders, inquiries, and complex cross-functional issues.
Role type
Senior team lead (customer service operations)
Builds
Customer service operations and order management processes
Domain
B2B agricultural parts distribution
Required skills
Team leadership, performance management, process optimization, CRM system proficiency, stakeholder management, analytical thinking
Preferred skills
B2B or wholesale experience, project management, advanced German (C1), English (B2+)
Responsibilities
Disciplinarian leadership and coaching of the team, daily operations and staff scheduling, ensuring professional administrative workflows, analyzing and optimizing processes, handling complex customer and interface requests, coordinating with internal stakeholders
Seniority
Senior, hands-on IC